Okay
  Public Ticket #3026496
Background video doesn't play on mobile
Closed

Comments

  • Ian started the conversation

    I installed the Engin template and imported the demo content from the page layout called MARKETING AGENCY. I edited the page and swapped out the existing video with my own MP4. This works fine on desktop, but on mobile (iphone 13 mini Safari and Firefox) the bg video doesn't play. I just see a black container with my text content in it. This renders the template useless for my needs currently.

  •  614
    Gabriel replied

    Hi Ian, videos need to be muted to play on mobile. If that's the case, can you set up temporary admin access for me to fix it?

  • Ian replied

    Hi Gabriel

    Am I able to mute it myself?
    I can't give you access.

  •  614
    Gabriel replied

    Hi Ian, sorry for this, I accidentally marked your ticket as resolved.

    Do you still need help with this? If yes, can you at least share your website URL so I can try to replicate it on my end? Thanks

  • Ian replied

    I had to buy a new template as we couldn't wait.

    Any chance I can get refunded?

  •  614
    Gabriel replied

    Yes, no problem. Just open a request here: https://themeforest.net/refund_requests/new