Welcome to SoCanny Support Forum!
Average Response Time: We try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.
- Make sure your theme version is up to date
- Read the articles or use the search function to finds answers to your question. Most likely your problem was already solved so an article will save you a lot of time
- We encourage opening public tickets if possible. Login details and other sensible data can be added as private replies on public tickets.
- If you're having unexpected issues with your install, we'll usually need access to your Dashboard so include the login details in the ticket to save time
Thanks for purchasing our themes and for being part of this awesome community!